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Creative learnings from lockdown

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As we consider working lives away from the kitchen table or off the sofa, what learnings will we take from the covid lockdown?
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Ryanair’s splintered customer experience – will it take off?

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The airline Europe loves to hate opened another chapter in its Guide to Customer Experience this summer.
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Apple’s vision for HomePod still needs work

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The HomePod smart speaker, we’re told, will “rock the house.”
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Replika is Tamagotchi with chatbot AI

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Tamagotchi has evolved to a somewhat more intelligent being for 2017.
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10 Years of the Facebook newsfeed

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The Drum asked for 100 words on the 10th birthday of Facebook's newsfeed.
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What does the next 25 years of the internet hold in store? – Ask Siri

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It’s staggering to reflect on how far ‘the internet’ has come in the 25 years since the world wide web was made public.
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Everything bot the kitchen sink

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Why copycatting is turning social media an increasingly bland shade of vanilla.
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Great customer experience – failure will happen

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Failure is predictable. From a server crash to poor mobile reception, contingency is key.
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How brands should use chatbots

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Warc, the subscription news service for advertisers and their agencies, spoke to myself and three other agency executives about the chatbot phenomenon. The intention was to help agencies, brands and media owners understand the trend and how it might develop in the future. Here is my contribution, which was...
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