Around the block Musings, published articles and stuff

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Replika is Tamagotchi with chatbot AI

Replika is Tamagotchi with chatbot AI

Remember Tamagotchi? The hand-held digital pet hatched in 1996 has evolved to a somewhat more intelligent being for 2017. From SanFrancisco, Luka Inc. is bringing us Replika. This AI driven chatbot app is a Tamagotchi for the 21st century. It feeds on conversation and grows…






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10 Years of the Facebook Newsfeed

10 Years of the Facebook Newsfeed

Life before the news feed? Most people can’t remember. With only 8M users at the time, most people weren’t on Facebook. Many that were, complained of the intrusive nature of the aggregated personal moments, but that was soon forgotten, usage exploded and we all got…






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What does the next 25 years of the internet hold in store? – Ask Siri.

What does the next 25 years of the internet hold in store? – Ask Siri.

This piece was first published in Campaign on August 24 2016. It’s staggering to reflect on how far ‘the internet’ has come in the 25 years since the world wide web was made public. From the static, early web pages of the world’s biggest brands,…






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Everything Bot the kitchen sink

Everything Bot the kitchen sink

Let’s look at why Western social media is still playing catch up to China’s all-singing, all-dancing Tencent model – but also why I fear copycatting is turning the sector an increasingly bland shade of vanilla. There can be no doubt that social platforms and channels…






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Great Customer Experience – Failure will happen

Great Customer Experience – Failure will happen

We love a disaster. Epic fails in customer experience (CX) are well documented. Most tales relate to the poor handling of complaints or occasions when things go wrong and such stories spread fast. In 2014, the terror attack in Sydney led to a rush for…






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How brands should use chatbots

How brands should use chatbots

Warc, the subscription news service for advertisers and their agencies, spoke to myself and three other agency executives about the chatbot phenomenon. The intention was to help agencies, brands and media owners understand the trend and how it might develop in the future. Here is…






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