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The airline Europe loves to hate opened another chapter in its Guide to Customer Experience this summer.

The HomePod smart speaker, we’re told, will “rock the house.”

Tamagotchi has evolved to a somewhat more intelligent being for 2017.

The Drum asked for 100 words on the 10th birthday of Facebook's newsfeed.

It’s staggering to reflect on how far ‘the internet’ has come in the 25 years since the world wide web was made public.

Why copycatting is turning social media an increasingly bland shade of vanilla.

Failure is predictable. From a server crash to poor mobile reception, contingency is key.

Warc, the subscription news service for advertisers and their agencies, spoke to myself and three other agency executives about the chatbot phenomenon. The intention was to help agencies, brands and media owners understand the trend and how it might develop in the future. Here is my contribution, which was...